Who we are

Our website address is: http://shop.fubu.co.za.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Card acquiring and security
Card transactions will be acquired for Fubu South Africa via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Fubu South Africa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Shipping & Delivery

We ship country-wide (South Africa). Most orders are shipped from us (or become ready for collection) within 24 Hours from receiving full payment. See F.A.Q. below for more information.

We fully insure all shipments at our expense, we take full responsibility for all deliveries and we guarantee that you will receive your order (even if we have to re-ship it), or else, we will refund the full amount paid by you for that order

Although we will make every reasonable effort to ensure that you receive your order on time (as advertised on our web site), we do not guarantee it, nor we can be held liable for any delays whatsoever.

We do not ship to addresses outside South Africa.

We reserve the right to use any courier service than the one selected upon checkout, subject to the alternative service being equivalent or better than the one selected.

Privacy & Security

We will not disclose any of your personal information provided by you on the site, unless required by law.

We may record certain information about your visits to the site.

This recorded information, if any, will be used only internally and under no circumstances will be disclosed to other parties, unless required by law.

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

Protecting Your Personal Information

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

Collecting Information

The Site may (but is not obliged to) collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Returns & Replacements

Faulty goods under warranty: we arrange a courier to collect the goods from you. All costs involved are paid by us, including the re-shipping cost for the goods once repaired or replaced.

Faulty goods out of warranty: we arrange a courier to collect the goods from you. You are liable for all shipping/re-shipping and repair costs involved. We will not ship the product back before such costs have been paid.

Return for other reasons: we do have 7 days return policy (from the date of receiving the delivery)  provided the product is un-used and in resellable condition (unopen/sealed and with all accessories, booklets, cables, CDs, etc). You are liable for all shipping costs involved.

In case of a return for refund, under no circumstances we shall refund more than 100% of the product purchase price!

If you want to return a product, which do not fall under the above categories, please contact us and we will try our best to help.

Payment, Pricing & Promotions

All transactions will be processed in South African Rands (ZAR).

We accept VISA and Master Card.

We accept EFTs (Electronic Fund Transfers). Please use your order number as a reference.

We accept cheque and cash deposits, but your order will be shipped only after our bank clears the money. This can take up to 2 weeks, therefore we do not recommend this method of payment.

We will not ship any order prior receiving payment in full.

We may need to confirm your identity prior to shipping your order.

Credit card transactions are as secure as everywhere else. We do not store your credit card details! More details about the security can be found in the F.A.Q. section on this page.

Terms & Conditions

Use of Site

You may only use this site to browse the content, use the advertised functionality and make legitimate purchases, and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. 

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect. 

Our Rights

We reserve the right to:

cancel any order placed on the Website, via telephone or via email, for reasons including but not limited to: suspicion of fraud, stock unavailability, incorrect product information, incorrect product price, incorrect shipping cost, incorrect customer personal information, incorrect customer billing address, incorrect customer shipping address and others.

modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please Contact Us before making any purchase for any service through this website.

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

F.A.Q

How long it takes to ship my order?

Most orders are shipped within 24 Hours after being paid. Should your order take longer to ship, we will inform you of the estimated shipping time via email.

How long it takes to deliver?

For most items we deliver the orders within 2 – 7 business days, but for some items it can take longer. If you require your goods urgently or before a certain date, please make a note of that when you placing your order, so we can inform you well in advance if we foresee any potential delay.

What if my order goes missing?

We guarantee all order deliveries until such time when you acknowledge receipt by signing for the delivery. In the unlikely event of your order being lost, we will re-ship your order and bear all the costs involved. Unfortunately this can cause some delay, which we cannot be held responsible for. In the unlikely event that for whatever reason we are unable to re-ship your order we will refund to you the full order amount (including the shipping cost).

Can you ship to P. O. Box?

Due to the Value of the products we sell, we do not ship to P.O boxes for security and insurance purposes.

Can you ship overseas?

Unfortunately we DO NOT ship internationally.

I need to ship an item back to you, how do I do that?

We will arrange our courier to pick up the item from you at a time convenient for you.

Do I have to wait for the money transfer to go through, before my order gets shipped?

Yes! We will not ship any order which is not paid in full. The fastest way to expedite shipping your order is for you to pay by Credit Card or EFT.

How long before my payment is processed/reflected?

Generally, credit card payments are processed immediately. EFTs (Electronic Fund Transfers) take from 2 hours (intra-bank during working hours) to 2 working days, depending on the time of the day and from which bank the transfer is concluded. Cheque deposits can take up to 2 weeks.

How can I check if you have received my payment?

You can view all the payments made against an order at any time by visiting the Order Status & Tracking section and viewing the order details.

Can I use the budget facility on my credit card when buying from Company?

Certainly you can! Please select the appropriate budget period on the credit card payment page.

Is it safe to use my credit card on the internet, and in particular on the Company web site?

We use Paygate for our credit card payment processing. All credit card details are transmitted over a secure connection to them, and thereafter to the relevant bank. We do not store your Credit Card number and CCV number.